As you review proposals during your HCM evaluation and selection process, the responses from the proposing vendors may vary in terms of who actually performs the implementation of each respective HCM solution, i.e., the vendor themselves or a 3rd party implementation partner. Should that matter to you?
Implementations: In House vs. Outsourced
It has become increasingly more common for a number of the relatively larger enterprise-level HCM vendors to utilize a certified and trusted implementation partner for that crucial phase of the project. Some vendors will clearly indicate and emphasize with pride that they do not “farm out” the implementation of their software solutions to other entities. Other vendors may advocate strongly that their certified installation partner is the best, most efficient option for the customer, allowing them to utilize skilled implementation resources while freeing the vendor to focus its resources on core competencies such as product development, marketing, sales, and support.
Vendors who deliver their HR solutions to the relatively smaller and mid-range segments of the HCM market tend to perform the implementations from within their own ranks, although not exclusively. As the size of the customers and the complexity of the project increases, certain vendors may recommend enlisting the services of an implementation partner to work with the customer directly or as a complement to their in-house implementation team.
Should I Use a Third-Party Implementation Team?
You need to carefully weigh the overall advantages, disadvantages, risks and considerations when selecting a solution vendor. This calculation should include an evaluation of the resources a vendor can deliver on the project management and implementation of the new solution, assuming that integrated solution otherwise meets your HR business, functional, and technical requirements.
Here are 10 considerations and questions that need to be addressed as you evaluate vendors who may either recommend or exclusively outsource the implementation of their solution to a 3rd party organization:
While many successful implementations have been performed by trusted partner companies of HCM solution vendors, you need to ask – is this an arrangement that’s right for you?
StarGarden’s professional implementation team works with you to seamlessly implement and integrate your new HR solutions while preserving your confidentiality, privacy, and operations. Contact us today to find out how you can try out StarGarden 5.0 HCM software in your organization.